According to the various behaviors of pets, the faucet type pet water dispenser is more favored by cats and dogs

Q: How often should I clean the drinking fountain?

A: We recommend cleaning the water dispenser every two weeks.

Q: How can I get the filters for 2-4week replacements?

A: We also sell the replacement filters online. If you have any questions, please feel free to find us.

Q: How can I judge the water level in the drinking fountain?

A: Due to technical difficulty, it is not easy to provide a visible window for the stainless steel water dispenser, but we have marked the "MIN" and "MAX" lines in the water tank.

Q: What should I pay attention to about the pump?

A: Firstly, the pump should be cleaned every 2 week; then if the water level in the tank is too low, the water pump still keeps running and prone to fail. Please add water to the water tank in time.

Q: How long is the power cable?

A: The length of the cable is 180 cm.

Q. Noise Level Up ？

Check if it`s empty or water level drop below minimum, then refill the fountain under max level. Check if there are hairs blocking the impeller of the water pump.Sometimes the impeller was totally encrusted in calcium. Please clean the pump weekly to extend the life , and more importantly, it is healthier for pets to drink water.Any questions and concerns, please send message to us on Amazon, and we will give you a satisfied solution within 16 hours.